Living on the Contribution Side

On Friday, I had a little issue. Big wind storm. Cable out, internet out, phone out. Followed the maze of my provider's complicated customer service system only to find out that the problem was not with them, but with me. Turns out I had a surge, knocking out the power to the main box.

OK. Called an electrical repair firm that has done work with me before. Asked if someone could come out that day to repair the problematic power outlet. Simple enough request, huh?

Uh-uh. No, the young receptionist quickly told me three different reasons why she didn't want my business. One: "We don't do anything with phones." (You're not listening. It's not my phone, it's a power outlet.) Two: "We don't work in your area today." (Your office is half a mile from my house.) And, Three, after I succinctly asked, "So, you're telling me that there is no possible way to get someone out to my house today?": "Well, you wouldn't want to pay the emergency rate." (Her tone said, "Only idiots would pay that.")

Yes, as a matter of fact I am exactly the kind of idiot who will consider the emergency rate. Which was $97. About $30 more than a regular visit.

Worth it to me.

Maybe not worth it to her.

It's that idea -- "I wouldn't, so why would you?" -- that keeps us from opportunities. It reflects a lack of confidence, maybe. Or a lack of appreciation. Or it's a self-esteem thing. Or a self-centeredness thing. Regardless, there's a fear there, and it's probably the fear of being told no.

If I say, "You wouldn't want to..." and you end up taking my suggestion -- why, you're actually agreeing with me. Ha, ha! I win!

But I really lose. I lose a customer, I lose a job, I lose confidence.

I seem to be doing a lot of work these days prepping people for job interviews and performance appraisals. Imagine going into one of these settings and saying, "You wouldn't want to hire me, would you?" Or, "You don't want to promote me, do you?" But if you have the idea "I wouldn't hire/promote me" in your mind, you utterly telegraph that losing message. And you don't get hired, or promoted. You just stay stuck.

Yet this is how many people approach life. Negative rather than positive. Subtraction rather than contribution.

Let me tell you, living life on the contribution side -- focusing solely on how you can help in the given situation -- fundamentally shifts everything.

Can you imagine what it would have been like if that young receptionist had listened carefully and said, "Sounds like you need an electrician. Our regular appointments are all booked up today, but we have an emergency system that might just be perfect for you. It's just $30 more for the first half hour, and I could send someone over after 4pm. How's that sound?"

See how she might have made it easy for me? See how she could have told me how she could fix my problem, rather than focus on how she couldn't?

It's all a matter of attitude. And language that clearly states how you can help. How are you doing on that? If you find yourself living in the negative, come on over to the contribution side. It's nice here.

Because when you live on the contribution side, you make it easy for people to work with you, and to like you. And to pay you. When you live on the contribution side, you are focusing on what can happen, rather than what can't.

When you live on the contribution side, life becomes about opening rather than closing. And know what's opening? It's you. You're opening to good things happening in your life. And you can start today by simply asking yourself how can you contribute. And then, go ahead and do it.

Power Talk

Last week our Results Club session featured a fascinating conversation (if I do say so myself) with John Kador, author of 201 Best Questions To Ask On Your Interview, among plenty of other books.

John was talking about how to answer that old job interview chestnut, "So. Tell me a little about yourself." John's suggested response? "I'd be happy to tell you about myself, but first, may I ask a question?"

If you were the interviewer, what would you say? I'd say, "Sure, go ahead."

And, guess what? By asking a question first, you've effectively changed the course of the conversation. You have the full attention of the interviewer and you are now in charge.

Don't blow the opportunity.

John suggested you ask a question that is eerily similar to my Best Job Interview Question Ever: "What expectations do you have for this position?"

Great question. Because the answer tells you exactly what you need to focus on when you talk about yourself, your strengths and your skills.

And, I was thinking.

As I am wont to do.

Today, it's as much about keeping a job as it is getting a job. And to keep your job you need to make sure people know how you're contributing and how you're fulfilling their needs.

Why not use this question -- "what are your expectations for me in the coming months?" -- with your boss, or your board, or, if you're brave enough, with your subordinates? Why not use this question to touch base, and to "sell" yourself and your abilities?

Wouldn't it be great to deliver exactly what someone wants and needs?

Wouldn't that make you completely irreplaceable?

What's Your Why?

Let's face it. It's a scary world out there. People are losing their homes, and losing their jobs. In fact, unemployment in the U.S. hasn't been this widespread since 1974.

Think -- babies born in 1974 are 35 years old today. Probably married. Probably a couple of kids. Couple of credit cards. Car payments. Mortgage. Bills.

Thirty-five year olds have no frame of reference for what's going on now. My guess is they figured home values would always go up, as would salaries, bonuses and retirement plans. When up, up, up turns to down, down, down -- it's a frightening, unsettling experience.

Even folks with jobs who pay their mortgages on time are feeling beseiged, as if at any minute they could be in trouble, too. We feel powerless. The rug has been pulled out from underneath, or is about to be tugged violently. What's the purpose of life if you lose everything you've worked your whole life to achieve? Where's the meaning in that?

This week I picked up an old favorite to re-read -- Viktor Frankl's book Man's Search For Meaning. Frankl, an Austrian psychiatrist, was imprisoned in Auschwitz and Dachau, and he writes eloquently about his harrowing experiences in the death camps. It was through unimaginable suffering that Frankl was able to find meaning not only in his life, but to fully understand how others find meaning in theirs.

Frankl suggests that meaning and purpose is derived from having a why. Why live? Why suffer? Why keep putting one foot in front of the other? In the camps, Frankl discovered, survival of the inmates was completely dependent on having a why: "Whenever there was an opportunity for it, one had to give them a why -- an aim -- for their lives, in order to strengthen them to bear the terrible how of their existence."

Frankl says our why is always one of three things: doing something, loving someone, or rising above yourself by turning tragedy into triumph.

Now, I have to say this. Losing your job is not the same as being in Dachau. Even in 1974, people ultimately found new jobs. Losing your home? Not Auschwitz. But these are certainly tough times. To survive, you have to know your own personal why.

And if you're stuck, struggling, hurting, depressed... you especially need to get in touch with your why and let it guide your life.

Ask yourself, what's my reason for being here? Is there something you need to accomplish? Someone whose life you cherish? Is your why to parent your children into independent adulthood? Is it to love and support your spouse? Is it to take this very difficult time -- to be willing to lose everything you've worked for -- and emerge stronger, more confident, and wiser?

All of these are excellent whys. And when you have your why fixed firmly in your mind, you can do more than endure. You can move forward and thrive.

You not only can. You will.

A Good Cry

The other day I saw a young father holding his young son in his arms. The boy was crying, and the father kept saying, "Now, stop your crying. Listen to me. Stop crying."

Of course, the little boy only cried harder.

And that's how it goes, right? As I walked past I thought of all the times I told my children to stop crying. Why? Because their tears made me uncomfortable. Geez, it was awkward. I had no clue what to do with a crying child. I was worried what other people thought of me as a mother -- I mean, my kid was sobbing hysterically. Doesn't that trigger the Really Bad Mother Alert?

As I watched that young father, my heart went out to him. And I thought about what I'd do now if I were in that same spot.

I think I'd say to my little child, "Honey, it looks like you need some time to cry. How much time do you think you might need? OK. I'll be right over here -- you take all the time you want." And I'd sit and wait until the crying was done.

'Cuz sometimes we all need to cry.

I'd let my kid decide when he was through feeling sad or angry or whatever, rather than tell him when to stop. If we're told to deny our unpleasant feelings when we're very young, how in the world can we expect to know how to handle them when we're adults?

There are a lot of people out of a job today. Yet, many of them are stuck in their job search. Why? Because they haven't honored what they really need -- understanding and acceptance of why they were let go from their previous job. Every single day they get that old message, "Stop it now. Stop crying. Suck it up. Get on with it."

And this is why folks get stuck. And why they bomb job interviews. And they remain in limboland.

Because they haven't taken time to honor the full sweep of their emotions over losing their last job.

If your self-talk is all about the past -- the wrongs done to you, how stupid your old boss was, what idiots they were to keep Joe and let you go (sound at all familiar?) -- then do yourself a favor. Set yourself up for success by taking some time to fully feel how sad you are. Mourn the real loss you've suffered.

You may have heard that your results reveal your true intentions, and that is absolutely, 100% true. If you are out of work and not really working on your job search, what might be holding you back is the past.

"Oh, sure," you say. "I'm out of work and she wants me to get all introspective! I don't have time -- I need some money!"

I'm not saying wallow. Or become paralyzed. I'm saying have yourself a good cry for as long as you need to. I'm saying let it out and let it go. And then wipe your eyes and get back on track.

Because when you finally come to terms with the grief you've been denying, you will have let go of the past and planted your feet firmly in today. Let go of the past, sugar, and it has no power over you. You'll be happier, and look happier, and feel happier.

And happy people are the people who get hired.