Power Talk

Last week our Results Club session featured a fascinating conversation (if I do say so myself) with John Kador, author of 201 Best Questions To Ask On Your Interview, among plenty of other books.

John was talking about how to answer that old job interview chestnut, "So. Tell me a little about yourself." John's suggested response? "I'd be happy to tell you about myself, but first, may I ask a question?"

If you were the interviewer, what would you say? I'd say, "Sure, go ahead."

And, guess what? By asking a question first, you've effectively changed the course of the conversation. You have the full attention of the interviewer and you are now in charge.

Don't blow the opportunity.

John suggested you ask a question that is eerily similar to my Best Job Interview Question Ever: "What expectations do you have for this position?"

Great question. Because the answer tells you exactly what you need to focus on when you talk about yourself, your strengths and your skills.

And, I was thinking.

As I am wont to do.

Today, it's as much about keeping a job as it is getting a job. And to keep your job you need to make sure people know how you're contributing and how you're fulfilling their needs.

Why not use this question -- "what are your expectations for me in the coming months?" -- with your boss, or your board, or, if you're brave enough, with your subordinates? Why not use this question to touch base, and to "sell" yourself and your abilities?

Wouldn't it be great to deliver exactly what someone wants and needs?

Wouldn't that make you completely irreplaceable?

A Good Cry

The other day I saw a young father holding his young son in his arms. The boy was crying, and the father kept saying, "Now, stop your crying. Listen to me. Stop crying."

Of course, the little boy only cried harder.

And that's how it goes, right? As I walked past I thought of all the times I told my children to stop crying. Why? Because their tears made me uncomfortable. Geez, it was awkward. I had no clue what to do with a crying child. I was worried what other people thought of me as a mother -- I mean, my kid was sobbing hysterically. Doesn't that trigger the Really Bad Mother Alert?

As I watched that young father, my heart went out to him. And I thought about what I'd do now if I were in that same spot.

I think I'd say to my little child, "Honey, it looks like you need some time to cry. How much time do you think you might need? OK. I'll be right over here -- you take all the time you want." And I'd sit and wait until the crying was done.

'Cuz sometimes we all need to cry.

I'd let my kid decide when he was through feeling sad or angry or whatever, rather than tell him when to stop. If we're told to deny our unpleasant feelings when we're very young, how in the world can we expect to know how to handle them when we're adults?

There are a lot of people out of a job today. Yet, many of them are stuck in their job search. Why? Because they haven't honored what they really need -- understanding and acceptance of why they were let go from their previous job. Every single day they get that old message, "Stop it now. Stop crying. Suck it up. Get on with it."

And this is why folks get stuck. And why they bomb job interviews. And they remain in limboland.

Because they haven't taken time to honor the full sweep of their emotions over losing their last job.

If your self-talk is all about the past -- the wrongs done to you, how stupid your old boss was, what idiots they were to keep Joe and let you go (sound at all familiar?) -- then do yourself a favor. Set yourself up for success by taking some time to fully feel how sad you are. Mourn the real loss you've suffered.

You may have heard that your results reveal your true intentions, and that is absolutely, 100% true. If you are out of work and not really working on your job search, what might be holding you back is the past.

"Oh, sure," you say. "I'm out of work and she wants me to get all introspective! I don't have time -- I need some money!"

I'm not saying wallow. Or become paralyzed. I'm saying have yourself a good cry for as long as you need to. I'm saying let it out and let it go. And then wipe your eyes and get back on track.

Because when you finally come to terms with the grief you've been denying, you will have let go of the past and planted your feet firmly in today. Let go of the past, sugar, and it has no power over you. You'll be happier, and look happier, and feel happier.

And happy people are the people who get hired.

W-O-R-K (A Four Letter Word)

Time for a gut check. Do you like what you do?

You get up each morning and get ready for your day -- what's that like? Are you eager? Procrastinating? Measured? Rushed? Let me ask you this: Are you happy at the prospect of going to work?

I imagine there's someone reading this right now who scoffs at the very idea. "Michele," this person wants to say, "work is work. You're not supposed to like it! Work's just something you do to pay the bills and get financial security so someday you can retire and do whatever you daggone well please."

Hmmn. So, let me get this straight. I am supposed to work for forty years at a job I detest just so I can retire and get the freedom I postponed? How in the world does this make sense?

But it's a widely held view. And it governs us in so many ways.

A friend lamented that her teenage son has no drive. No ambition. No idea of what he wants to do. He isn't interested in getting a summer job. My friend is contemplating grounding him unless he finds a job, any job. Doesn't matter what he does, just as long as he works.

"Why do you think he doesn't want to work?" she asked. Maybe it's because all he hears is his mom and his dad complaining about their own jobs. He looks at his father and sees a man who misses games, and assemblies, and sports banquets because of the demands of his job. Who's distracted and on his Blackberry when he is home. Maybe he sees a mom who's frazzled and frantically juggling all the family elements that make up the boy's entire universe -- school, home, sports, friends.

With this kind of role model around work, who would want to get a job?

The secret to being happy is this: do more of what you like and are good at, and do less of what you dislike -- even if you are good at it. I, for example, dislike spreadsheets. Especially spreadsheets regarding historical spending, actual spending and proposed spending. They give me a headache. However, despite the pounding in my head, I am good at deciphering those kinds of spreadsheets and can be an active participant in discussions about them.

However, if I had a job that was solely spreadsheets, I'd be a morose blob of bleah.

I know a woman who is an accountant and has been at the same job for fifteen years. She goes in each day, does her work, goes home. It's a blob of bleah. She knows she's not really happy, but she's competent and that's all work is about, right? When you probe, you find out that what she'd really like to do is teach. The idea of teaching math to kids makes her whole face light up. But, she'll tell you, how could she possibly take the pay cut?

And, I ask: What's the price of being happier?

Maybe not as much as you think. It's a funny thing. When you start to do more of what you love, so much shifts. Time and time again, I have seen people take a "pay cut" and live richer lives. Either they find they need less than they thought, or they find that their priorities shift and needing that expensive suit, that keeping-up-with-the-Joneses vacation, that nifty sports car -- just not important. Those "things" were only used to fill the gap that happiness now fills.

Or they find that they get paid more than they ever expected. They get salary increases, and bonuses. If they own their own business, clients flood in. Why? Because they are on fire about doing what they love. People who are passionate about what they do attract business and opportunities.

Wouldn't you recruit a teacher that all the students, parents and faculty adored? Wouldn't you want an accountant who found beauty and joy in numbers? Wouldn't you hire a coach who loves what she does?

Work doesn't have to be a four letter word. When you live a life of your own design -- doing what you love and are good at -- you'll find that even work feels like fun. And each day is a joy. And your kids can't wait to get a summer job.

Ya Gotta Wanna

Considering making some changes here at the end of one year and the start of a brand spanking new one? Gonna lose weight? Stick to your budget? Change jobs? Travel to Bali? Find yourself that elusive soul mate?

Sure every year you make resolutions; but this year, by golly, you're really gonna do it.

Well, all I'm gonna say is, "Ya gotta wanna."

How many times have you found yourself in late December writing down the New Year's Resolution to Get Into Better Shape, and by February you find yourself couch potato sluggish -- not going to the gym you paid for, or even using those getting-dusty weights in the back of the closet?

My guess? You didn't really wanna get into shape.

Because if you did really wanna, you woulda.

The sneaky sabotage comes into play when we say one thing yet do another. We say we want to pay off our credit card debt yet we continually splurge on something we "deserve", or that makes us "feel better". Result? We end the year with two additional credit cards, and everything maxed out.

And we feel like a failure.

Which is, of course, why we didn't pay off the credit card in the first place.

When you feel like a failure, you create opportunities to remind yourself that you are, indeed, a failure. What does a failure do? Why, fail! So, you fail to pay your bills on time -- and the nastygrams from your creditors reinforce your idea about yourself... that you're a loser. You fail to eat healthy food and moderately exercise, and what happens? Why, you gain weight, lose muscle tone and feel... bleah. But isn't that how a failure is supposed to feel?

To turn this around, there is only one thing you can do. And you gotta wanna. You gotta wanna move from failure to success. Really, really wanna. Ready?

Take out a piece of paper. Oh, and a pen. Or pencil. Or fat crayon. Something handy. OK. List the following categories and leave enough space between them to write four or five things under each. The categories are: Career; Money; Health; Physical Environment (your living conditions); Family/Friends; Significant Other/Romance; Personal Growth (continuing education, spiritual growth, etc.); and, Fun & Recreation.

Focus on what you did, rather than what you didn't. That's a switch, huh?

When you're finished, look at your list of accomplishments for the year. Any patterns? Anything interesting? What's that tell you about your year?

This was a tough year for a client of mine, Susan. A year ago, she lost her senior executive position due to an industry shake-up. Then both parents got ill, and she became their legal custodian. She arranged for their care, took responsibility for finances, coordinated with the extended family. A full-time job -- while she was looking for a full-time job. In the last three months, her father died and her sister unexpectedly died -- and her mother remains ill.

But.

In the last year, she rekindled friendships. She moved to her dream city. She put lovely things into her new home. She made smart financial decisions. She exercised. She traveled. She continued to expand her professional network. She sought support when she needed it. She took care of herself.

Although Susan might say, "2007 was a lost year", her list would indicate that she actually made some important steps. Sure, she did what she had to. But the things she really, really wanted to do? She got those done, too.

When you shift your thoughts from "look at what a mess I am" to "look at what I've done", you shift your perspective from perpetual loser to resilient achiever. Even if your achievements are small, they are still yours.

"Michele", you say."What's the point? I only made accomplishments in areas that really don't matter. I still don't have (a partner, a great job, a million dollars)." I, in my most wise Yoda-like way will ask, "Why are you afraid of leaving Loserville and moving into Successville? What's keeping you from claiming all of your power and accomplishments? What benefit do you get from believing that what you do doesn't matter?"

Getting rid of your negative beliefs about yourself is the key to making progress on any New Year's resolutions you may make. Shifting from a sense of limitation and lack to an awareness of opportunities and abundance completely changes your life. Things become more effortless, you become happier. Believe me, it can be done and you can get there.

But ya really gotta wanna.

How To Like What You Do

Susan's complaining about her job. Oh, no, she likes her work -- she's just not crazy about the people she's working with. She's in a high-pressure, high-performance field where you "eat what you kill" -- in other words, she's paid a percentage of the contracts she closes.

The more we talk, it's apparent that Susan's frustrated because no one in the office is interested in working on projects with anyone else. No one refers Susan clients. No one comes to the parties she throws. People poach each other's support staff. She's never worked in a place like this and she's thinking about leaving.

I recommended Susan take the Myers-Briggs assessment. "But that's just for teams!" she blurted. "What can it do for an individual?" [note blatant set up here, which neatly introduces the subject I really want to write about!]

Back in the early 1920s, Katharine Cook Briggs discovered the work of pioneering psychologist Carl Jung. Katharine had been doing her own independent research on personality -- hoping to devise a tool to identify personality differences so that people could understand themselves and others -- and in Jung's theories found a workable personality type framework.

Katharine, the daughter of a college professor, had been home-schooled, so she home-schooled her own daughter, Isabel, in the same manner. In time, Isabel Briggs Myers -- armed with just a bachelor's degree, her mother's insights and her own determined curiosity -- developed the Myers-Briggs Type Indicator (MBTI).

I love the idea that a mother and her daughter, working together, developed such a useful and insightful tool. They encountered resistance from the academic community who scoffed at their indicator -- they had no training, no credentials! Who did these women think they were?!

Katharine and Isabel, mother and daughter, weathered that storm. Eighty-some years after Katharine began her research, the Myers-Briggs Type Indicator is the the most widely used personality assessment in the world.

You may have taken the MBTI at some point -- and found your personality type represented by four letters, E or I, S or N, T or F, P or J. Sound at all familiar? There are sixteen possible combinations. You have a preference for either Extroversion or Introversion. You either Sense or Intuit. You Think or you Feel. You Perceive or you Judge.

"But," you say with a tiny whimper, "I am both Extroverted and Introverted. It depends on the situation." You are absolutely right. Jung theorized that, at our best, we know when it's appropriate to be Introverted and Extroverted, to Sense or to Intuit, and so on. The MBTI gets to what our innate preference is, regardless of which we may use in a particular situation.

Let's try an example of preference. Cross your arms across your chest. Note which arm is on top. Now, switch your arms so that the top arm is on the bottom. How's that feel? Awkward? Bet so. You have a marked preference for how you cross your arms, just as you have marked preferences for the way you see the world.

Neat, huh?

People with particular preferences tend to cluster in the same kind of field. Studies have shown, for instance, that people who choose the military have similar personality types -- hierarchical, traditional, practical -- and that makes sense, doesn't it? Similarly, people in the nursing field tend to have similar personality characteristics -- concerned with people, empathetic, open to solutions. Each type brings its own strengths and shortcomings, which naturally lend themselves to success or difficulty in particular fields.

After she took the Myers-Briggs assessment, I pointed out to Susan that one of the main problems might be that her type (ESFJ) has a strong preference for belonging. It's important that she feel part of a team, that she work in a hierarchy with known roles and an objective system for promotion. That means she might not fit in with an organization that values and rewards autonomous lone wolves. To be happier in her career, she can 1) bring more belongingness into her current workplace, or 2) find a workplace that fosters belonging.

Her eyes opened with understanding, and her path forward became a little clearer. And that's what Myers-Briggs is all about. Understanding yourself, and understanding those around you, so that you can be more effective and clear. Sure, MBTI is great for teams -- and [shameless self-plug warning] I'm happy to come into your workplace to deliver a knockout program that will help your team become more efficient, communicate better, solve interpersonal problems and retain employees -- but simply knowing and understanding your own personality type, and how it shapes your joys and your struggles, can be an eye-opening experience.