In The Rearview Mirror

It's been a year since I began writing this weekly blog. A year! And what a year it's been.

Looking back, I certainly have referred to pop music -- in A Peaceful Easy Feeling, Risky Business and, of course, Funk Sway.

I've written about tragedy in We Are Virginia Tech, When Times Are Tough and Changing Through Crisis.

I've spent time talking about workplace issues with The Best Job Interview Question Ever, Getting Back To Work and Extreme Jobs.

I've written about books, like the best-seller called The Secret, in How To Get What You Want, and other great books in Forgiveness and The Power of Discipline.

One of the most popular columns I've produced is Fight or Flight? Or Mend and Tend. Believe it or not, this piece is read nearly every day by someone in the world.

Because I have readers in Singapore and Moldova. Ireland and Italy. South Africa and India. The breadth of geography is astounding. But most of you readers are living somewhere between Alaska and Florida, and I thank you kindly for your time.

Do I have a favorite column? Not really -- they're all my little brainchildren and, like a doting mother, I can't pick one I like best. When I re-read my columns, I remember what was going on at the time, how I felt, how a client felt, what the day was like. So, for me, each column is its own time capsule.

Folks ask me, "Where do you get the ideas you write about?" Sometimes it's a theme which emerges from several coaching clients in one week, or it's something I'm working on getting in my own life. Many of you pass on ideas, and you've saved my bacon more than once -- so keep your suggestions coming!

What have I not written on in the last year that needs attention? Well, let's see... Katharine Briggs and her daughter Isabel Myers, and what they accomplished. How teenagers provide excellent role models. Spam. The link between self-knowledge and beauty. What to do when your boss is a jerk. How to be heard. And, in the words of the pop poet, Kenny Rogers, when to hold 'em and when to fold 'em.

So, another year beckons. Stick with me, will you?

When Times Are Tough

It's been a tough couple of weeks for yours truly. I've faced a 3-D crisis: Death, Disease and Disappointment. A longtime friend died; a woman dear to me is ill; one of my readers has been given a scary diagnosis; and, someone didn't do what he said he had done. All in all, a challenging time.

How do we get through crisis? How do we function when times are tough? How can we make the best of a bad situation?

Here are some tactics you can use when you face tough times:

First, don't hurry through difficulties. I know, I know. Sounds counter-intuitive, huh? But finding a solution to a set of difficult problems may take time -- and if you rush, you can find yourself applying the wrong solutions, which can completely compound the problem.

Second, accept the gifts difficulty has to offer. Another counter-intuitive thought? Not really. It's only by fully experiencing the lows that we can fully experience the highs. I believe it's impossible to live in bliss. Bliss is something that can be touched and savored in the moment -- but it's incredibly hard to sustain. Fully feeling sadness, hurt, vulnerability, disappointment and fear allows us to understand and learn. And to remember we're only human.

Third, make sure you are surrounded by a team of people ready to help and support you. In my case, my team "floats" depending on what I need. Sometimes my team includes a lawyer (or two), an accountant, a teacher, a consultant or another coach. Sometimes my team consists of three wise women and two bottles of wine. The latter is infinitely more fun than the former, with no offense meant to lawyers and accountants who can be fun in their own special ways. In my "Thinking About Starting Your Own Business" and "Writing Your Own Personal Strategic Plan" workshops, I ask participants to inventory the folks they'll need on their team to meet their objectives. It's a good idea to identify your "crisis team" when times are good -- so when times get tough, you know who to call. And, if you don't know who to call, rely on friends, family and colleagues to give you good referrals.

Fourth, if your crisis takes you by complete surprise and you have that deer-in-the-headlights feeling -- do this: think of someone you know who's experienced your crisis before and pretend you're her. "Carol would ask these questions," you can tell yourself. Then proceed to ask all of Carol's questions, which may prompt a few of your own. Our friends the mental health professionals call this "modeling" but you can also call it "surviving" -- just until you have the information and strength to get going again.

Finally, remind yourself that you are a resilient person. You haven't gotten this far without weathering a few storms, right? Reflect on other tough times you have faced-- you made it through, didn't you? You learned something. You made deeper connections with others. You grew stronger.

When times are tough, we are being challenged to our very core to dig deep and be the best people we can be in that moment. The good news is that tough times don't last forever. And when they pass, our hearts are open to grateful living -- and anticipation of the inevitable good times to come.

Difficult People

Ever have a really difficult person in your life? I see all those heads nodding out there – and a few hands in the air. So, many of us can agree: Difficult People are a difficult challenge. Dealing with them sometimes proves so challenging, in fact, that some folks exit, stage left, rather than continue to engage with someone so… difficult.

Let’s just get this out of the way. Some people are mentally ill, and not interested in getting treatment. There, I said it. Sometimes, these people are in your workplace or in your neighborhood or in your gym or in your family tree. This article is not about how to deal with the mentally ill – no, that’s for another writer in another venue.

This article is about how to deal with the run-of-the-mill Difficult Person who gets on your last nerve. You know who I’m talkin’ about.

They’re the people who annoy you with their incessant, inappropriate chit-chat, or stymie your plans with pointless roadblock after pointless roadblock. They run late, they're absent-minded, they can’t “move on”, have body odor, halitosis and are way too needy.

Guess what? They all have something in common -- they're not doing what WE think they should be doing. They should shut up, go along, get along, let us lead, remember stuff, shower, brush their teeth and pull themselves up by their own bootstraps. If only they’d do what WE want them to do, they’d be so much easier to get along with!

The difficulty is that they don't do what we want them to do, do they? And we invest a lot of time and energy trying to get them to be different than they are, don't we? Hey, let's accept it -- we can't control them. But we can control ourselves. So, boys and girls, what you’ve got to do is check your own expectations and motivations to see why you react to the Difficult Person the way you do.

One of the best tools I've used to help clients deal with Difficult People is this: take a piece of paper and write down everything your Difficult Person does to drive you up the wall. Don't leave anything out, don't censor yourself, don't hedge. Let it all hang out.

Feel better now? So nice to get that off your chest, right? OK. The hard part. Go back through the list. Anything there something you wish you could do, or something you dislike about yourself? I had a client who was cheesed at a brown-nosing co-worker, who she called “Miss Thing”. Seems Miss Thing would walk down the hall, see the boss and say, “Charlene, want to get some lunch?” – and proceed to have coveted one-on-one time with the boss. My client was irate! Who did Miss Thing think she was?

I asked my client to write down everything she disliked about Miss Thing and then go back through it. The proverbial light bulb appeared overhead. “Someone once told me I ought to know my place, and not be too big for my britches," she said. "I am afraid of being seen as too forward.” I queried, "So, it’s not so much about Miss Thing, is it?" "No," she responded, "it’s that she’s doing something I wish I could do.” Yes, my young Jedi – that is exactly the problem.

It’s ultimately not so much about the Difficult Person, it’s about you. Understanding yourself makes the behavior of others easier to manage. You may come to find that you don’t mind somebody else brown-nosing, or running late, or being weird. After you get to that point it’s mind over matter -- if you don’t mind, it don’t matter.

Keep author Byron Katie's advice in mind: "There are three kinds of business in the world: your business, my business and God's business." Getting into someone else's business is a futile exercise. Waiting for someone else to change is likewise pointless. Let me tell you this: there is no magic incantation you can make, no string of words you can utter, to get someone to change his ways.

Change? That's their business. And your business? Simple. It's what you choose to do about yourself and for yourself. Difficult People are only difficult when you mistake your business for theirs.