The Absence of Perfect

I struggled with writing today. I couldn't find the perfect opening sentence -- the one line that would grab you and compel you to read on. The perfectly turned phrase. An ideal piece of writing that you would remember forever, and forward to your friends and family with a tear in your eye and a lump in your throat. The Great American Blog.

I just couldn't get there. I had writer's block. I was stuck.

So, I asked myself one of my favorite questions, "In the absence of the perfect solution, what are my options?"

In the absence of the perfect intro, my options were a) to not write anything, b)to just write something, c) to go shopping.

Just for the record, I chose b). As appealing as c) was. And I got unstuck.

When you're stuck in any aspect of your life, ask yourself the same question, "In the absence of the perfect solution, what are my options?"

Being stuck is tough. Going neither forward, nor back -- just standing in place, watching the world whirl by. Removed. Stuck.

Pursuit of perfection often leads to stuck-ness. "I can't have guests until my house is perfect" or "I have to finish my MBA before I can apply for a new job" or "I guess I'm still single because I'm just too picky" -- all statements in pursuit of perfection. All statements which keep us stuck.

Shooting for the ideal is what we're taught from the time we're dandled on grandma's knee. "Don't settle! Hold onto your dreams! You can be anything you want to be!" But the dark side to what your grandma told you is that sometimes holding on to the ideal prevents you from doing anything at all.

Which is safe. But stuck.

When I pursue perfection, I limit my vision to only that which corresponds to my narrow vision of "perfect". According to advertisers, the perfect solution for any single woman is a hunky, hairless, pouting, slightly sweating guy who stares vaguely into the distance. Were I to hold on to that ideal, I would miss the OK-looking, kind, thoughtful, intelligent, slightly hairy available guy who would be a good partner for me.

Perfection is elusive. It's a soap bubble of joy. It only exists when we're not blowing too hard. Perfection is in the spontaneous hug of a four year old. It's in the kindness of strangers. It's there in a great big belly laugh. It's in the last place you'd expect to find it.

Perfection ceases to exist the harder you look for it.

So, when holding out for the ideal prevents you from actually living your life, and keeps you stuck, know your options. Choose one that will enlarge your experience and allow you to grow.

When you do, you'll stop being stuck. It'll be perfect.

Email Triage

Week before last I wrote about In-box Management and while many of you liked my highly figurative example of dealing with the spam between your ears, most of you would like tips to deal with the actual deluge of email you have to face on a daily basis.

I am glad to oblige. Let's get started.

The problem with email is twofold. First, there's too much of it in your in-box (we'll call that "inflow") and, second, you have to decide what to do with it ("outflow").

In medicine, "triage" is used to identify and manage the most acute cases, those in need of immediate attention. Guess what? Triage can also be used to manage your email effectively. All you have to do is identify what's most important, and deal with that first. Sounds simple enough, right?

Here are three tips to triage Inflow:

1) Have three different email accounts. One is your primary business email account. This is the account on your business card, and the one you give to professionals with whom you network. Your second account is for personal use -- this is the one you give your mother, your aunt Suzy, your layout cousin Frank and others. The third account is the one you use for online ordering, online games, online quizzes, whatever. This third account is your spam magnet, and will draw most of the junk. Then, you can spend quality time on your business email, some time on the family email and little or no time on the junk email.

2) Use email folders. Many email programs will allow you to change your settings so that email from a specific sender, or containing specific keywords, can be automatically directed into a folder. For instance, if you are working on a project with Tom Smith, you can specify that all messages containing his email address go into a Tom Smith folder. That makes staying on top of the project a breeze! Likewise, you can make all email containing Words You Would Have Gotten Smacked For Using In Front Of Your Mother go right into the trash. Setting up a priority system with your email folders can help you spend time on what's acutely important, and save the marginally important for another time.

3) Don't read your email all day long. It's a trap to have your email browser open all the time. If you are old enough, you remember when fax machines first hit the office. In my office, every time the fax machine signaled it had an incoming message the entire team gathered around to watch it come through. Who would it be for? What would it say? How important I would be if the fax was for ME! Over time, the novelty of faxes wore off (thank goodness), and we settled down to work. Today, the omnipresence of incoming messages means there is little time to actually think, or create, or evaluate. I suggest you check your email first thing in the morning, mid-day, at the end of the day. I know, I know -- you work in a culture that prizes always being available. Well, that's an awful lot like standing around watching a fax come in. Think of it this way: setting boundaries around reading your email gives you time to actually work!

Now, to Outflow. In my Stress Management class, I give a series of questions to ask when feeling stressed about a task. The very same questions can be applied to your email: Can I eliminate this? Can I do it another time? Can someone else do it?

Back in the dark ages (even before the fax machine, if you can believe it) there was an organizational school of thought best summed up by the phrase: "Touch it once." The idea being that a letter came in through the in-box on your desk (how quaint) and the goal was to touch it once -- read it and decide whether it needed to be filed, thrown out or acted upon. If it needed to be acted upon, you decided that before you put the paper down -- you wrote someone else's name on it and put it in the out-box, you called someone on the telephone to deal with it, or you wrote a new memo suggesting a meeting to settle the matter. Whatever you did, you didn't let paper hang around your in-box.

That's a good rule of thumb with virtual paper, too. Don't use your email in-box as a filing cabinet. Read the message; decide to do something with it or delete it; delegate it to someone else; call a meeting; print it out and post it anonymously on the employee bulletin board. Whatever you do, just touch it once, do something, and let it go.

The immediacy of email creates a false sense of importance. Only you can triage your email -- only you can decide what's important and needs immediate attention, and what's less critical and can wait. Many things clamor for your attention during the day -- honey, if you don't decide what matters, the clamor decides for you.

And the clamor doesn't always know what's best for you.

How To Like What You Do

Susan's complaining about her job. Oh, no, she likes her work -- she's just not crazy about the people she's working with. She's in a high-pressure, high-performance field where you "eat what you kill" -- in other words, she's paid a percentage of the contracts she closes.

The more we talk, it's apparent that Susan's frustrated because no one in the office is interested in working on projects with anyone else. No one refers Susan clients. No one comes to the parties she throws. People poach each other's support staff. She's never worked in a place like this and she's thinking about leaving.

I recommended Susan take the Myers-Briggs assessment. "But that's just for teams!" she blurted. "What can it do for an individual?" [note blatant set up here, which neatly introduces the subject I really want to write about!]

Back in the early 1920s, Katharine Cook Briggs discovered the work of pioneering psychologist Carl Jung. Katharine had been doing her own independent research on personality -- hoping to devise a tool to identify personality differences so that people could understand themselves and others -- and in Jung's theories found a workable personality type framework.

Katharine, the daughter of a college professor, had been home-schooled, so she home-schooled her own daughter, Isabel, in the same manner. In time, Isabel Briggs Myers -- armed with just a bachelor's degree, her mother's insights and her own determined curiosity -- developed the Myers-Briggs Type Indicator (MBTI).

I love the idea that a mother and her daughter, working together, developed such a useful and insightful tool. They encountered resistance from the academic community who scoffed at their indicator -- they had no training, no credentials! Who did these women think they were?!

Katharine and Isabel, mother and daughter, weathered that storm. Eighty-some years after Katharine began her research, the Myers-Briggs Type Indicator is the the most widely used personality assessment in the world.

You may have taken the MBTI at some point -- and found your personality type represented by four letters, E or I, S or N, T or F, P or J. Sound at all familiar? There are sixteen possible combinations. You have a preference for either Extroversion or Introversion. You either Sense or Intuit. You Think or you Feel. You Perceive or you Judge.

"But," you say with a tiny whimper, "I am both Extroverted and Introverted. It depends on the situation." You are absolutely right. Jung theorized that, at our best, we know when it's appropriate to be Introverted and Extroverted, to Sense or to Intuit, and so on. The MBTI gets to what our innate preference is, regardless of which we may use in a particular situation.

Let's try an example of preference. Cross your arms across your chest. Note which arm is on top. Now, switch your arms so that the top arm is on the bottom. How's that feel? Awkward? Bet so. You have a marked preference for how you cross your arms, just as you have marked preferences for the way you see the world.

Neat, huh?

People with particular preferences tend to cluster in the same kind of field. Studies have shown, for instance, that people who choose the military have similar personality types -- hierarchical, traditional, practical -- and that makes sense, doesn't it? Similarly, people in the nursing field tend to have similar personality characteristics -- concerned with people, empathetic, open to solutions. Each type brings its own strengths and shortcomings, which naturally lend themselves to success or difficulty in particular fields.

After she took the Myers-Briggs assessment, I pointed out to Susan that one of the main problems might be that her type (ESFJ) has a strong preference for belonging. It's important that she feel part of a team, that she work in a hierarchy with known roles and an objective system for promotion. That means she might not fit in with an organization that values and rewards autonomous lone wolves. To be happier in her career, she can 1) bring more belongingness into her current workplace, or 2) find a workplace that fosters belonging.

Her eyes opened with understanding, and her path forward became a little clearer. And that's what Myers-Briggs is all about. Understanding yourself, and understanding those around you, so that you can be more effective and clear. Sure, MBTI is great for teams -- and [shameless self-plug warning] I'm happy to come into your workplace to deliver a knockout program that will help your team become more efficient, communicate better, solve interpersonal problems and retain employees -- but simply knowing and understanding your own personality type, and how it shapes your joys and your struggles, can be an eye-opening experience.

In-box Management

Like most folks, I have a couple of different email in-boxes. One's more for work, one's more for fun, and one seems to be the catchall for hundreds of spam messages. That's right, hundreds -- every day.

I get messages for products -- how do I put this delicately -- to enhance the size and prowess of a particular body part that's not a standard equipment on the female form. From these messages, I have learned that this particular body part requires quite a lot tending, in terms of medication, cremes, patches and powders. I had no idea. Always seemed rather straightforward to me: Stimulus. Response. Done.

Oh, and I get many touching messages from lonely young women who'd like to show me their pictures, dear things.

I had no idea that I had so many kinsmen who die in Africa, Latin America and China, leaving immense fortunes which can be mine if I cooperate with certain widowed wives of former dignitaries of said nations.

People write daily to sell me OEM software, whatever that is, and "genuine replica watches". Let's see, it's "genuine" and "replica" -- sounds surprisingly like "fake".

The other day I received a message from the unfortunately named "Cosimo Kiang", who wanted to give me $500, just for clicking a button. Where do they manufacture these names, anyway? Throwing darts at a phone book?

Every couple of days, I scan through these messages looking for an authentic message from a real person asking me a real question. This trolling and culling takes too much of my time, and I always worry that I've overlooked or deleted something of real importance.

I hate spam. It sucks my time and attention and gets me all distracted and fidgety.

But you know what? The deluge of stupid, time-wasting, ridiculous messages is not restricted to my email in-box. Nope, I get plenty of spam addressed to one other mailbox I sort through regularly -- the in-box between my ears.

You know these kinds of spam messages: Be thinner. Be younger. Be older. Be smoother. Be tougher. Be gentler. Be taller. Be sexier. Be buff. Be wealthy. Be #1. Be as self-sacrificing as Mother Teresa.

In short: Be something other than what you are.

The spam between my ears doesn't help me live my best possible life. It clogs me up, paralyzes me, helps me feel inadequate and unsuccessful. So, I've taken to sorting through and culling those messages, too. The good news is that I've finally arrived at the place where I receive the message, decide whether it's something to pay attention to or not, then click that old delete button.

So satisfying.

If you have a ton of spam in the in-box between your ears, maybe it's time to do a major purge. Better yet, set some filters so the most annoying, time consuming, distracting messages go to the trash before you ever see them!

The best messages are those that lift you up, reinforce the best part of you, remind you what makes you uniquely wonderful, prompt you to live authentically, and allow you to change that which holds you back.

The rest? A spam-like waste of time.

In The Rearview Mirror

It's been a year since I began writing this weekly blog. A year! And what a year it's been.

Looking back, I certainly have referred to pop music -- in A Peaceful Easy Feeling, Risky Business and, of course, Funk Sway.

I've written about tragedy in We Are Virginia Tech, When Times Are Tough and Changing Through Crisis.

I've spent time talking about workplace issues with The Best Job Interview Question Ever, Getting Back To Work and Extreme Jobs.

I've written about books, like the best-seller called The Secret, in How To Get What You Want, and other great books in Forgiveness and The Power of Discipline.

One of the most popular columns I've produced is Fight or Flight? Or Mend and Tend. Believe it or not, this piece is read nearly every day by someone in the world.

Because I have readers in Singapore and Moldova. Ireland and Italy. South Africa and India. The breadth of geography is astounding. But most of you readers are living somewhere between Alaska and Florida, and I thank you kindly for your time.

Do I have a favorite column? Not really -- they're all my little brainchildren and, like a doting mother, I can't pick one I like best. When I re-read my columns, I remember what was going on at the time, how I felt, how a client felt, what the day was like. So, for me, each column is its own time capsule.

Folks ask me, "Where do you get the ideas you write about?" Sometimes it's a theme which emerges from several coaching clients in one week, or it's something I'm working on getting in my own life. Many of you pass on ideas, and you've saved my bacon more than once -- so keep your suggestions coming!

What have I not written on in the last year that needs attention? Well, let's see... Katharine Briggs and her daughter Isabel Myers, and what they accomplished. How teenagers provide excellent role models. Spam. The link between self-knowledge and beauty. What to do when your boss is a jerk. How to be heard. And, in the words of the pop poet, Kenny Rogers, when to hold 'em and when to fold 'em.

So, another year beckons. Stick with me, will you?

Mind Your Own Business

Imagine you're a business owner. Say you have a restaurant and you do a fair business, but you could always use more customers and revenue. One day a guy walks in and asks if you cater. You think a moment and say to yourself, "Well, food's food. I guess I can cater" and, voila! You've got a new line of business -- you're a caterer.

Imagine another person comes in to the restaurant and says, "Charlie, you're a capable person and I like you a lot. Can I pay you to wallpaper my bathroom?"

Now, wait a second. Catering is to restaurant, as wallpapering is to...what?

This is exactly the moment many small business owners get off track. Especially when money's short. A client requests something that's not particularly in your sweet spot, but you do it, thinking, "Gotta get me some money." The end result: you spend less time on your business, it suffers and, voila! You have less money.

Saying no is hard. It's particularly hard to say no to earning money when you really need the cash. But think about it this way: saying no frees up your time to earn money building your business and doing more of what you like.

How do you know if what you're being offered is a new, lucrative business opportunity or just a waste of time? Glad you asked. Here are my Three Handy Things To Ask Yourself When Offered a Business Opportunity (catchy title, huh?):

What Do I Want For My Business? As a restaurateur, I want to offer good, well-prepared meals to people at fair prices. [Just as an aside, this is the quick and easy question anyone can ask themselves to come up with a mission statement -- you just saved yourself thousands in consulting fees.]

Will This Opportunity Help Build My Business or Not? Catering allows the restaurateur to continue to offer good, well-prepared meals to people at fair prices. It's only the delivery system that changes. However, wallpapering doesn't allow the fulfillment of his mission statement in any way, shape or form.

How Do I Feel About This Opportunity? If you feel conflicted or uneasy or downright icky about it, use the Force, Luke, and listen to your feelings. If you feel uneasy before it even starts, imagine how you'll feel when six months go by and you're not cooking any meals -- just endlessly wallpapering bathrooms.

And, you're saying to me, I don't own my own business. This is not relevant to me. Oh, really?

Most of us face moments when we are offered something that we could do, but aren't sure if we should do. I'm suggesting that my Three Handy Things To Ask Yourself can be used whenever you need to evaluate doing something new.

What do I want for my life? Will this help me grow, or not? How do I feel about this?

Whenever you need to sort out options, and feel... oh, overwhelmed or uncertain or just plain icky, take the time to remember what it is you set out to do -- then, feel free to say yes or no.

Standard Operating Procedure

The military invented the idea of Standard Operating Procedure. When in doubt, default to the SOP and, by taking the specified steps, your outcome will be exactly as the SOP predicts.

In my time in government, I came to think "SOP" really stood for "Same Old Plan". The Same Old Plan keeps things safe and comfortable -- and the outcome predictable.

Which is OK.

But not exactly creative. Or ground-breaking. Or exciting. Or quick. Or always right. In truth, the SOP doesn't have to solve the problem -- it just has to be followed.

I discovered that sometimes, in order to really solve the problem, you have to throw out the SOP in favor of a NIP. A New Innovative Plan.

To build a NIP, all you have to do is exactly the opposite of what the SOP requires. There's an old joke that goes something like this: "Man: 'Doctor, it hurts when I go like this' (banging his head against the table) Doctor: 'The cure is simple. Stop banging your head against the table.'"

Plain and simple -- a NIP keeps you from banging your head against the table. Here's a helpful way to decide if you need a NIP or an SOP -- if a SOP works, keep doing it. But if it's not working, NIP it in the bud. [I crack myself up.]

If your weight loss plan isn't working, take a look at your SOP. Not the SOP you tell everyone, but the SOP you actually follow, which is something like: "I'll get started on my diet tomorrow. Tonight I'm going to have this half gallon of ice cream." Remember, your NIP is the exact opposite of what you usually do, so your NIP is, "I'm starting right now and not eating the ice cream."

Want better communication with your teenager? Look at how you're communicating now. If your SOP is lectures, edicts and nagging, do you really wonder why she won't talk with you? Try the opposite -- listening, asking questions and showing respect for her opinions. You may not see a cleaner room, but you'll definitely have a better relationship.

"I keep meeting the same kind of guys," says a single woman. "They're irresponsible and all they want is a good time." OK. "Where are you looking?" she's asked. "Oh, in strip clubs, off-track betting shops and at dog fights. I guess there just aren't any respectable men left." Oh, there are plenty of them -- in places opposite to where you're looking. Try libraries, offices, dog parks, animal shelters, shopping malls, churches, synagogues, mosques and Buddhist meditation centers. For a start.

In the places in your life where you're stuck, take a look at your SOP. If it's not working for you, if you're not making the change you really, really want, then give a NIP a try. Do the exact opposite of what you've been doing, and watch your progress.

There's a disputed quote, attributed to both Ben Franklin and Albert Einstein, defining insanity as "doing the same thing over and over, hoping for a different outcome." In that light, following a SOP is often an insane course. The NIP, however, is a pretty sane approach, don't you think?

You can attribute that one to me.

Life's Little Aggravations

A lovely man of my acquaintance rang me up this week and told me he enjoys what I write. I demurely blushed. Then, being the genial problem-solver extraordinaire that he is, he added: "Could you write something about living with day-to-day problems? Not everyone, you know, has problems in the workplace."

No, it's true that not everyone has problems in the workplace. Plenty of my gazillion-and-twelve readers don't even have a workplace! But nearly everyone is vexed by daily frustrations that add up to make them feel stressed and overwhelmed.

You know what I mean: The fellow at the baseball game who's drunk, spills everything and screams obscenities in front of your kindergartner. Your upstairs neighbor who seems to walk the floor in golf spikes every morning at 2am. The gal yakking on her cell phone while the traffic behind her piles up because she's not taking the right turn on red. The woman in the express checkout with a full basket, who, at the last minute, can't locate her checkbook or pen.

How, indeed, can one deal with those issues in a positive and purposeful way?

Ah, now we're getting to Michele's Big Vision Of Life. Prepare yourself -- there are several tenets we'll have to cover.

First, you can never know what's going on in another person's head unless they tell you. The woman in front of you in the checkout line may live alone with 56 cats, and that trip to the store may be her only interaction with another human being in the whole week. Her momentary connection with the clerk, and you, may mean more to her than you can ever know. The gal on the cell phone? She might be a doctor racing to the hospital, making sure the emergency orders she's issuing are absolutely understood by the oncology nurse on the other end of the line.

Since you can't know what's in another person's mind, you have two choices: decide they're purposefully making your life difficult, or, they're doing the best they can.

Guess which choice helps you feel more peaceful.

Second, people don't have to be exactly like you to be right. You may go to the store to get milk and eggs, but other people go there to get connection and affirmation. A little tolerance and acceptance of different motivations and expectations can go a long way toward reducing your frustration.

Folks are frustrated that other people aren't exactly like themselves in plenty of situations. I know churches where people are frustrated because not everyone in the congregation approaches worship the same way. I know offices where people are angry because not everyone is a driven Type-A who's wedded to his job. I know marriages in which both partners futilely endeavor to mold each other into their own shape. Each of these situations overlooks the big point -- we're all different, and vive la difference! Different outlooks, experiences and expectations bring richness and fullness to life. It certainly feels like I'm powerful and in control when I think "it would be better if everyone were just like me!", but what that really is... is fear. It's the fear of that which challenges my comfort zone.

Third, you can operate out of fear or you can operate out of love. When you operate out of fear, you limit your world view to that which cannot hurt you. Fear doesn't allow you to question your own beliefs, or analyze your own mistakes, or even consider that someone else might have a valid point. Fear is a closed, keep-myself-safe approach. Fear is "if he really knew what I was like inside, he'd leave me, so I'm going to keep my true Self hidden and hope for the best." That particular fear leads to a horrible death -- the death of the sense of who you really are and of what's important to you. It's the death of true authenticity.

Love, on the other hand, is transparent, authentic and open. Love is all those things we've read -- patient and kind, understanding and tolerant, hopes all things and endures all things. Love truly covers all transgressions. Henri Nouwen, one of my favorite writers, said that love exists when I create a safe place for another person to be fully himself. Even if when they're being fully themselves they tick me off. Between you and me, that's when I lovingly give them a whole lotta space to be fully themselves.

Because coming from love does not mean you abandon your boundaries or forget your limits. No, keeping those intact help keep you intact. Coming from love doesn't mean you're a doormat, either. Coming from love simply means living life with freedom from fear.

When daily life vexes you, you have a choice. You can come from a place of fear, with the expectation that you're going to be hurt, or you can come from a place of love, and the expectation that, although you can't know what motivates another person, you can be charitable, kind and open to learning something new from them. And about yourself.

If we could all shift away from fear and toward love, our collective vexation would diminish. Wouldn't that be something? It would be as if the entire world stepped back, took a giant exhale and relaxed.

And that would be Michele's Big Vision Of Life.

(How's that, Jack?)

Funk Sway

The ancient Chinese art of feng shui seeks to correct or balance the energy in a place so that maximum happiness, prosperity and good fortune can occur. Feng shui is helpful in decluttering, redecorating and renovation. Practitioners train for years to understand the complex rules surrounding the harnessing of "chi" -- the energy that surrounds us.

I have my own method of decluttering, redecorating and harnessing chi. It's simple, with just a few rules. All you need is a CD player and the right music and you can change your life and your chi.

I call it "Funk Sway", and it's based on one universal premise: there is no way to be unhappy when you are dancing to classic funk music.

I am a certified Funk Sway master, and by reading this you will achieve your mastery, too.

Here's what you do: go to the room you want to re-energize. This next step is a very important element to set the tone for the entire Funk Sway process: you must play the funk classic "Play That Funky Music (White Boy)" by Wild Cherry. Begin to sway...perchance to dance. When the song has concluded, choose your next song depending on what you'd like to achieve in your life.

To declutter, you must play "Pick Up The Pieces" by the Average White Band. Play it loud. Swaying will happen, trust me. Amid the swaying, and dancing, begin to literally pick up the pieces. In a few short minutes, you will be funk swaying your way into a tidier room!

To affirm your sense of gratitude, you need "Thank You (Falettime Be Mice Elf Agin)" by Sly and the Family Stone. Require some affirmation? It's "Tell Me Something Good" by Rufus (and Chaka Khan, Chaka Khan). Want to develop a career in the movies? "Hollywood Swinging" by Kool and the Gang sets the proper tone. Lost something? Why, you need Parliament's "Flashlight" (or maybe a... neon light).

Grateful for your health and body? "Brick House" by the Commodores. Need to focus on being a more empathetic individual? "I Feel For You (I Think I Love You)" by Chaka Khan (Chaka Khan -- you know you always say it twice).

When you have met your objective for your Funk Sway session, the concluding song must be "Give Up The Funk (Tear The Roof Off The Sucker)".

Your environment is now funkified. Your burdens have been laid down, and joy pervades.

It's time to free your inner funkster. Open yourself to the messages of the universe, contained in a brutal back beat and righteous horn section. Sway to the funk. Be one with the funk.

It's time to Funk Sway your chi, y'all.

Walking The Walk

Those of you who have worked with me know that sometimes I pull something and use it in a way it may not have been intended. I may use a marketing tool to assess your life. Or take a parenting technique and apply it to your business. The Five Love Languages by Dr. Gary Chapman is one of those multi-purpose tools I find myself using time and time again.

The book is designed for couples -- to bring them closer together. But I have found the information especially useful in a workplace setting. Let me 'splain, Lucy.

Dr. Chapman, a marriage counselor with over 30 years of experience, suggests that there are five primary ways people experience feeling loved. They are:

Physical Touch

Quality Time

Acts of Service

Gifts

Words of Affirmation

So let's look at each Love Language. Physical Touch people feel loved when they are in physical contact with others -- hugs, pats on the back, sex. In a workplace setting, Physical Touch people must be very, very careful... but if you supervise someone who is "touchy-feely", you may find a literal pat on the back may do wonders for his performance.

Quality Time folks like spending one-on-one time with another person. They will make time for you, and like when you make time for them. If someone continually finds excuses to linger in your office, they might be a Quality Time person, trying to satisfy that need.

People motivated by Acts of Service will do things for you. At home, these are people who fold and put away your laundry. Or do your dishes. Or get your car inspected, or your tires rotated. In the office, these folks might offer to get you lunch while they get their own. Or bring you a package from the front desk they just happened to spot.

Although we'd like to think that Gifts are restricted to small blue boxes from Tiffany's, Gifts can be as small as a cookie from a favorite restaurant, or a souvenir from a trip. Gifts people like knowing you were thinking of them when you were apart. Finally, people motivated by Words of Affirmation need to be told that they are valued and appreciated.

Dr. Chapman says that often we speak to others using our own Love Language -- which may or may not be relevant to the other person. This is how relationships get in trouble -- I tell you you're wonderful because I'm a Words of Affirmation person, and it means absolutely nothing to you because you're an Acts of Service person. "Sweet words are nice, but what have you done for me lately?" might be the response.

Many troubled marriages, suggests Chapman, could be saved if only the partners would speak each other's Love Language. When you consider how many women report that their husbands never "do anything around the house" -- they're expressing their Acts of Service orientation -- and how many men complain that they don't get enough sex -- they're expressing their Physical Touch leanings -- the concept of speaking Love Languages to each other becomes very clear.

Wouldn't it be fascinating to consider that the difficult boss you struggle with could be transformed - - if you just started speaking to him in his Love Language? Do a few Acts of Service, and diffuse the tension. Give him some Words of Affirmation and get him off your back...

Dr. Chapman's main point is that if you speak the other person's Love Language rather than your own, you will fill up their "Love Tank" -- increasing their attachment and regard for you -- and create a happier, healthier relationship.

I have to tell you that this really works. It works with partners, children, parents, siblings, friends and co-workers. It even works with ex-spouses! Many people have a primary language as well as a secondary one -- make it your business to know the Love Language of those important to you, as well as your own, and you will greatly increase your life satisfaction. Promise.

What Do You Expect?

I have come to believe that expectations are at the root of the world's ills.

Expectations put us in a rut. Israeli expects Palestinian to hate Israeli, Palestinian expects the same from Israeli. Each acts proactively on those expectations and, boom, we have war. War that lasts for years and years.

Husband expects wife will be angry when he comes home late, wife expects he has no good excuse and, bang, we have an argument.

Woman expects she will fail because she always has, and, anyway, she's not really good enough -- who does she think she's kidding? -- and, pow, she doesn't get the promotion. Again.

All these foregone conclusions are based on expectations which may or may not be true. An Israeli might actually want to give compassionate medical care to a Palestinian. A Palestinian may wish to teach an Israeli child calculus -- but because of their underlying limiting expectations, neither do.

Author Byron Katie tells a story about a walk in the desert she once took. Katie, a woman of a certain age, was out walking alone in the desert near her home. Out of the corner of her eye, she glimpsed a snake. She froze.

A snake. A poisonous snake. The snake was going to bite her. She was going to be bitten by a poisonous snake and die a horrible, slow death in the desert. She'd die and no one would know what happened to her. She'd die alone, painfully, in the desert. Searchers would come eventually and find a pile of bones. She'd be all alone out there in the desert -- dead. Nothing but a pile of bones!

She opened one eye to see the demon snake who was going to kill her, and...it was a rope. Not a poisonous, ruinous snake. Just an old rope. Laughing, she stepped over it and continued her walk.

Expectations are like this. Expect to see a snake, and you will. Even if it's just a rope. You'll react to the rope as if it were a snake, when all you need to do is treat it as a rope and keep walking.

What if you lived your life if it were just an experiment? In the scientific method, there are no expectations of outcome. We do the experiment and see what happens. If it works, we keep doing it. If it doesn't, we stop. We try something new. And, there are no mistakes. What a lovely way to live!

Either/Or

"I can stay in my job and have enough money, or I can do what I love and be broke."

"I can't be happy as long as I'm married to Clyde."

"Since I have been a full-time parent for the last ten years, the only job I can possibly get won't pay very much."

All statements I have heard in the last month -- that's true.

But they're not true statements. Sure, they feel true to the folks saying them, but they're really either/or, black/white statements. They're what's called "limiting beliefs". Either/or statements like this serve a great purpose -- they keep us pretty well stuck.

Because... is it true that you have to be broke to do what you love? Hmmmn. Oprah looks like she loves what she does and she's doing all right. Bill Gates? He seems pretty happy. Steve Jobs is passionate about what he does, and he gets all the IStuff he can use. Bono gets to be a multi-millionaire rock star AND do good while wearing cool sunglasses.

Either/or statements serve as fear-based predictors of what's going to happen. If you go into a job interview with the mindset, "Since I've been a full-time parent for 10 years, I can't ask for too much" -- guess what? You won't. Confidence in your own self-worth is reflected in that thought, and you telegraph it to everyone you meet. How much stronger to say, "Even though I've been out of the workforce for 10 years, I bring great skills and excellent contacts -- I'm worth what they've budgeted for this position's salary."

Living in black/white, either/or land is one way to make sure you're always right. "I can't be happy if I'm married to Clyde" -- a popular kind of statement. Saying this, you will discard any experience that might show that you could be happy, or, heaven forbid, that you actually like Clyde. You will pursue, or maybe even create, opportunities to be unhappy with Clyde. What if you turned it around and figured ways to see if you could be happy with Clyde, oh, like, let's see: counseling, mutual hobbies, actually talking to him...

Often when we "can't be happy" it's not because of someone else, but because of something within ourselves. And we owe it to the Clydes of the world to work on that before laying our own dissatisfaction at their feet.

Living in the gray between black/white is the challenge, and the gift. It's saying, "I can lose weight while eating fewer carbs." It's saying, "I may have to start the work I love on the side or as a volunteer, while I keep my job for the income." It's "I can be happy with or without Clyde -- it's up to me."

There are "motivational speakers" out there who tout the idea "You CAN have it all." Which is, poppets, yet another black/white statement. The beauty of living in the gray is replacing "either/or" with "and". It's so much more balanced to believe, "I can have some of this and some of that," or, even more true, "I can have whatever I need."

Contrary to popular belief, life is not all or nothing. The key to getting unstuck is getting un-attached to the either/or thoughts that immobilize us, and recognizing them for the limiting beliefs they are.

In fashion, it's often said that this color or that color is the "new black". In life, the key to happiness is replacing black/white with the best of both -- to live in the shades of gray that are truly flattering.

Risky Business

Back in the summer of 1972, "Stuck In The Middle With You" was a hit for a band called Stealers Wheel -- the song was written by bandmates Gerry Rafferty and Joe Egan. Know the lyrics?

"Well I don't know why I came here tonight
I got the feeling that something ain't right
I'm so scared in case I'll fall off my chair
And I'm wondering how I'll get down the stairs
Clowns to the left of me, jokers to the right, here I am
Stuck in the middle with you

"Yes I'm stuck in the middle with you
And I'm wondering what it is I should do
It's so hard to keep this smile from my face
Losing control yeah, I'm all over the place
Clowns to the left of me, jokers to the right, here I am
Stuck in the middle with you."

It's no fun being stuck between clowns and jokers. Feels like whatever way you go, you'll lose. Nothing will ever change. Net effect? You stay on your chair, trying desperately not to fall off.

When you're stuck -- stuck like Krazy Glue, or in a rut that's so deep you can't see a way out -- you could take a stab at writing a hit song... or, you could just try something else.

That's my advice. That's all. Just try something else. Something risky.

Risk, I've found, is the best way to overcome being stuck. Taking a small risk every day moves you, perhaps ever so slightly away from your fear and toward happiness. Taking a small risk every day inches your comfort zone out just a tad. Before you know it, you're no longer stuck -- you're out and moving, and have left the clowns and jokers behind.

I often suggest people go up to that which troubles them the most and shake that fear's hand. Often, the fear's not so big, bad and scary when you look it in the eye. Let's say your biggest stuck area is at work. You feel you can't say what needs to be said, that you are not respected and are taken for granted. Sound familiar?

So you need to get heard and have your voice respected. Big goal. Let's break it down into smaller bits...OK, for you, a teeny tiny risk might be to make a point at a meeting. Just one. You don't have to execute a coup d'etat, or monopolize, or bust heads. Just take a teeny tiny risk by speaking up instead of sitting and seething, and begin to claim your power.

Granted, ideas about what a risk is may differ widely. Volunteering to honcho a project at work may seem a huge risk to the introvert. A woman who does so much for others could find her risk in buying herself something nice. A man who worries that the life has gone out of his marriage may take a risk when he tells his wife he loves and admires her and wants the marriage to work. The widow make make her risk when she picks up the phone and connects with a friend.

How do you know if it's a risk? If it feels like a risk, it probably is. For me, risk feels like a little frisson of anxiety that bubbles in my belly, mixed with a tiny closure of the throat. But that's just me...

When I feel that feeling I know I'm facing a challenge -- and I try to push myself to address it. At least part of it. Remember, risk is about enlarging your comfort zone so you can grow and become fuller and more happy. Risk is not about hurting yourself or others. Taking a little risk every day is a discipline that pays off when you look at your life and realize, hey, there's nothing holding me back. I'm not afraid! I'm not stuck in the middle! The only folks still stuck there are the jokers and the clowns.

What Coaching Is

Have you ever wondered what coaching is all about? Wondered whether coaching is for you?

Last week my former client Barb sent me the following testimonial -- and I think she sums up (quite nicely) the process and outcomes of coaching. So, with her permission, I share her thoughts with you:

"I had heard of life coaching through a friend and while a bit skeptical, I searched on line for a 'coach' who might help guide me through a stage where I welcomed not only career advice, but life directional advice as well. I came upon Michele's website and was, quite frankly, impressed with her credentials and yet the overall down-to-earth nature which came across in her writing. I found Michele to be not only very approachable, but very wise for (what I think is!) her age.

"A very good listener, Michele was able to quickly ascertain and summarize for me what my issues or roadblocks seemingly were; to put a voice to the things I intuitively felt were going on, but could not verbalize myself. Together we created goals, both career-wise and other, and followed my progress. Each time we talked I felt there were kernels of wisdom there; things I had not thought of before. A survey of my core values has helped remind me about where I am headed in life and how to change course if necessary. I recommend Michele as a life coach for both men and women as she is intuitive, helps one strategize and develop tactics, and as she is someone who can help you see the broader picture of your life when you might be bogged down by the daily details."

Thanks for the affirmation, Barb, and just for the record, I'm 47 years old -- having recently attended two birthday parties for a fabulous 80 year old and a fantastic 93 year old, I only hope I can grow to have the wisdom of those two birthday girls as the years pass.

Coaching is a results-oriented endeavor. If you are stuck, or feel you don't have a plan -- coaching can help. If you want to make change but aren't sure how to go about it, coaching can help. If you're in a crisis and need the support of an unbiased third party, coaching can help.

As your coach, I have one objective: I want you to succeed. To get where you need to go, I design a series of exercises, assessments and tools specific to you and to your objective. I'll use any tool, any approach, any resource necessary to get you where you want to go. No two clients get the same approach -- because no two clients have exactly the same backgrounds, experiences, ideas, feelings or goals.

Sometimes I'll be your teacher. Sometimes I'll be your mentor. Sometimes I'll be your cheerleader. And, always, I'll be your coach -- helping you reach farther, grow stronger, understand deeper.

That's my mission statement. And I have to tell you this: working with clients like Barb make coaching the best job I've ever had.

Lose Weight, Find Love, De-Clutter And Save Money

Spend an afternoon with the cable remote in your hand and you could come away with the idea that most people in the world are heavier than is healthy, have messy houses, lackluster love lives, and can't save a nickel.

I invested in some couch time the other day (in my on-going effort to perfect The Art of Being Lazy, of course), and was astounded by the number of TV shows about dealing with either too much (like possessions and food) or too little (love, fashion sense). And the one sad common thread among the folks on these shows was their overwhelming feeling of lack and their resulting self-punishing behaviors.

It comes down to this: when we feel powerless, we look to behaviors which allow us to grab onto a little bit of power. If I feel denied love, I am sure-as-shootin' not going to deny myself the cheesecake.

And after I eat the whole cheesecake in one sitting, I feel horrible about myself, decide I'm never going to have a boyfriend and get out of this hellhole of a life, so I turn to the chocolate ice cream in the freezer.

This cycle repeats, spinning down into a not very nice place to be. It's a place of powerlessness.

But there's good news. Turning powerlessness into power is a simple matter of shifting our thoughts. It's going from feeding yourself in an attempt to fill a gap, to feeding yourself out of self-respect and self-love.

It's "I can choose to eat anything, so I am choosing food which tastes good, is good for me and nurtures me."

Baby, that's power.

Power is also saying "I can have any old partner in a New York minute, but to have a partner who respects me and loves me, I have to love and respect myself first." Many of us get involved with unsuitable people because of the thought "Anybody's better than nobody." Anybody, because we maybe chose him out of panic, may be someone who affirms our inner sense of lack, rather than our inner strength. Where's the power in that?

When you chose a partner out of self-respect, you will have a partner worth having. When you spend your money out of self-respect, you will not overspend. When you live with things that reflect your self-respect, your clutter diminishes. When you feed yourself with an eye to nurturing that which is best in you, you will eat healthily.

You have the power to take care of yourself, and eliminate that which holds you back from your best life. You have the power -- use it.

The Art of Being Lazy

All art requires practice, and patience. Art requires the proper setting, too. And there is no better setting to perfect the art of being lazy than summer.

Being truly lazy seems a lost art in our time of instant messaging, instant gratification -- instant everything. We enjoy so many luxuries, except the luxury of time, which is precisely what the lazy state of being requires.

Summer beckons us away from the hustle and bustle and toward laziness. To laze about on a summer Sunday means to recharge batteries. To reconnect with other lazy souls. To rest. To think. To meander. To lollygag. To accomplish much, while accomplishing nothing of any great purpose.

And that's the point -- to have no apparent point. We spend so much of our working days striving. Summer laziness allows us to deposit that baggage at the door and really relax.

What's funny to me is the number of people who chastise themselves for being "lazy", yet when asked what they've accomplished today, they can tick off ten or twenty things. They don't see lazy as an art, but as a notion anathema to productive living.

But here's the deal: the art of being lazy is just as creative as any other art. While you're being "lazy", you are allowing your fertile mind to grow and bloom. You are creating something new. A new you.

Lazy is taking a walk -- not to get the aerobic workout, but to look at the flowers. Lazy is taking the time to read a book the whole way through -- in one sitting. Lazy is a catnap -- without giving a hoot about the chores waiting. Lazy is a two hour talk with your teenager about nothing at all, and everything in the world.

Lazy is loving yourself enough to let go of the need to impress and achieve long enough to really and truly relax and recharge.

Being lazy is an art and I mean to be an accomplished practitioner this summer. Will you join me?

The Best Job Interview Question Ever

So, you've made it through the first round of interviews for that new position. Now it's the second -- or third -- round. "Tell me a little about yourself" has been asked. Maybe you've even been asked, "If you were a tree, what kind of tree would you be?" You know, all the important stuff.

Remember that job interviews are not only your opportunity to "sell" yourself, but are your chance to evaluate whether the job is actually something you'll like and be good at. To figure that out, you have to do more than give the right answer to questions -- you also have to ask the right questions.

To that end, I've come up with The Best Job Interview Question Ever. And it has nothing whatsoever to do with trees.

Ready? Here it is:

"What's the first task you'd like me to accomplish in this job?"

Whether you're interviewing for a CEO position or a job on the loading dock, the beauty of this question is multi-fold.

If everyone you interview with responds with "We need you to streamline our HR processes and make sure we're in compliance with OSHA guidelines", you can be certain that the organization is clear on what the job is about.

But, if the guy in accounting says, "You need to clear up the spreadsheets", and the woman in marketing says, "You have to make new collateral materials", and the CEO says, "We're looking for someone to clean house", and the gal in sales says, "I have no idea what you're here for," you've got a problem. The organization may be disorganized, lack leadership or not function well as a team. Here's what you do in this situation: exit, quickly, stage left.

When you ask The Best Question, you might find that the expectations expressed are completely unrealistic. "I want you to drive up share prices by 50%, reduce the workforce by 30%, acquire companies more profitable than we are, and find the Holy Grail." Again, this is your tip-off that the job may not be right for you. Or for anyone.

Having a clear sense of organizational priorities allows you to snag what writer Michael Watkins calls an "early win." His book The First 90 Days has great advice on making the most of a new job -- in short, when you meet or exceed expectations early, you are guaranteed success.

The interview process is fraught with anxiety and stress -- but discovering how your colleagues and bosses will judge you as a winner before you take the job is a surefire way to insure you have less stress and more success.

Mistakes Were Made

Can you imagine a world without Post-It Notes? Well, you almost didn't have them... the adhesive used to make sticky notes sticky was a total mistake. In 1968, inventor Spence Silver was tinkering with adhesives and developed something quite unusual. According to the 3M website, Dr. Silver tried to get 3M brass to champion the new glue for five years. But it took Art Fry, a visionary at the company, to see the practical use -- he made a bookmark for his choir hymnal, and the purpose of the adhesive became clear. Post-It Notes were rolled out in 1980 and have become a great American product.

If our scientist-hero had been a perfectionist, he might have thrown out that batch of adhesive because he'd made a "mistake". Fortunately, Dr. Silver took the time to learn from his mistake -- and to see if he could do something with it.

Learning from mistakes. Something we've been taught all our lives, huh? But how many of us really do it? Seems like what we actually do is orient our lives so we don't make mistakes. We so control and prepare and plan that we allow no room for mistakes. No room for the creativity mistakes inspire. No room, then, for serendipity.

I love serendipity. Serendipity can only happen when you allow yourself room for it -- by first saying, "oops". Think of the guy who first thought: "What if I put peaches in...salsa?" Or the guy who missed his flight and met his future spouse? Or the woman who took a wrong turn... and avoided an accident. Or the scientist who screwed up a batch of glue, and became a millionaire?

Tightly controlling all aspects of our lives may help us feel safe, and unchallenged... but at what cost? We set up an impossible standard to live by -- perfection -- and then deal with the stress of not being able to meet "perfect" very often.

I'm face-to-face with my shortcomings everytime I'm on a golf course. Did you know that less that one half of one percent of all amateur golfers actually make par on every hole in a single round of golf? Yet, every golf course in the world is set up for the perfect player. The vast majority of golfers are far from perfect, and they keep on playing. How do they do it? Many golf instructors suggest golfers establish their own par for a hole: "I usually score six here, so if I do better than that, great!"

If you struggle with being perfect, think about setting your own "par". How do you usually do this task? What's good enough for you? Don't worry about the guy in the next cubicle, or the gal next to you in line, or those insistent voice of your mother in your head... what's your "par"? Shoot for your own par, make mistakes and leave room for serendipity. What will you create?

Independence Day

This is the week that we in America celebrate our independence. It was in 1776 that a courageous group of men listed the colonies' grievances against the King of Britain, carefully building a case for all this paragraph holds:

"We, therefore, the Representatives of the united States of America, in General Congress, Assembled, appealing to the Supreme Judge of the world for the rectitude of our intentions, do, in the Name, and by Authority of the good People of these Colonies, solemnly publish and declare, That these united Colonies are, and of Right ought to be Free and Independent States, that they are Absolved from all Allegiance to the British Crown, and that all political connection between them and the State of Great Britain, is and ought to be totally dissolved; and that as Free and Independent States, they have full Power to levy War, conclude Peace contract Alliances, establish Commerce, and to do all other Acts and Things which Independent States may of right do. - And for the support of this Declaration, with a firm reliance on the protection of Divine Providence, we mutually pledge to each other our Lives, our Fortunes and our sacred Honor."

The 56 signers of the Declaration of Independence risked treason -- the penalty for which was hanging. Benjamin Franklin adroitly punned that punishment when he remarked to some anxious signers, "We must all hang together, or assuredly we shall all hang separately."

These men were willing to risk their lives for freedom. And on this Independence Day, let's remember their courage and commitment, and be grateful for it.

A few years ago, I visited the USS Arizona Memorial in Pearl Harbor, Hawaii. On just one day -- December 7, 1941 -- 1,177 crew members lost their lives when the ship went down in a direct act of war. Today, if you visit the memorial, you can still see oil bubbling up from below -- and you can still feel the spirit of those who gave their all that day.

In all of World War II, some 407,000 Americans were killed in combat. In Korea, 36,940 were lost. In Vietnam, 58,486 gave their lives. In Desert Storm, 255 died. And, to date, in Afghanistan and Iraq, 3,965 Americans have fallen.

And, over 88,000 Americans are still listed as Missing In Action from these wars. Eighty-eight thousand husbands, wives, sons, daughters, fathers, mothers. Loved ones, all.

This Independence Day, let's take a moment to thank all who have served, all who have died -- those who are still missing, and the families and communities who have loved, supported, and, too often, buried, our soldiers.

Today, America still produces men and women -- much in the spirit of the Founders -- who are willing to risk their lives for freedom. And on this Independence Day, let's remember their courage and commitment, and be grateful for it.

Cleaning a Closet

I cleaned out a closet the other day. "Yes," you're saying to yourself, "she lives such a glamorous life." So true.

I cleaned out a walk-in closet in preparation for a much needed paint job. It's been nine years since the closet was empty, let alone painted. It's past time for a thorough overhaul.

As I toted yet another armful of hanging clothes out, it occurred to me that I have way too much stuff. I was carrying junk I don't wear and don't even like too much, and I was carrying too much of it. And it wasn't just clothes. What were my high school yearbooks doing in there? Baby toys? (My kids are teens.) Two dozen books, a broken video camera, three shoeboxes full of photos, and assorted suitcases? In my clothes closet?

As I plopped the detritus of the closet into its Temporary Storage Area, I decided that the only things going back in the closet are things I really want in there.

Things I use.

Things I like.

Things that make me feel happy.

Thank goodness for paint jobs. Without this upcoming one, I wouldn't have taken the time to take a hard look at my stuff, dust the shelves and give the corners a good vacuuming.

Then it hit me: there's plenty of stuff to clean out of other closets. Like the closet between my ears. There's plenty of junk in there that's outdated, that I don't like, and that doesn't make me particularly happy.

How about you? Is now the time to get rid of the excess stuff you've accumulated -- to streamline your life and your thoughts so you can be your best self?

Maybe you have an outdated idea about yourself -- and it's holding you back. I worked with a woman recently who views herself as a struggling young homemaker, although her home is paid off, there is money in the bank and her kids are ready to go to college. Seeing herself as struggling feels comfortable, controllable and somehow appropriate. It's the way she's defined herself. It's her comfort zone. Not a happy comfort zone, but a comfort zone nonetheless.

She needs to clean out that closet.

Whether you're literally or figuratively ready to clean out a closet, now's the time. Examine everything that comes out of your closet -- does it fit? Is it in good shape? Does it bring out the best in you? Do you like it? If your answer is "yes", keep it. If the answer is "no", give it away.

Letting go of that which holds us back or weighs us down, allows space to open for us to grow and start something new. It's time to clean closets.